Returns & Exchanges

At Video Game Store, we want you to be fully satisfied with your gaming experience. If your purchase doesn't meet your expectations, you can return most hardware and software items within 30 days of delivery.

1

Initiate Your Return

Log into your account and navigate to the 'Order History' section to select the items you wish to return and print a prepaid shipping label.

2

Pack Your Items

Place the product in its original packaging, including all manuals, cables, and accessories to ensure a full refund.

3

Ship the Package

Drop off your package at any authorized carrier location using the provided shipping label or schedule a pickup from your home.

4

Receive Your Refund

Once our technicians inspect the hardware or software, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing